TermsPrivacy

Terms and Conditions

Last updated: 25 September 2026

1. Introduction

These Terms and Conditions (“Terms”) govern the use of Bedtime Bay (the “Platform”, the “Service”, “we”, “us”), which delivers personalised bedtime stories for children through the website bedtimebay.com and any mobile application we may later publish. The Service is intended for parents and legal guardians (“User”, “you”) who want to give their children a bedtime story experience.

Bedtime Bay is owned and operated by Zeta Pegasi Labs Pte. Ltd., a private limited company incorporated in the Republic of Singapore with Unique Entity Number 202636586D and registered office at 152 Beach Road, #23-02 Gateway East, Singapore 189721 (the “Company”). The Company may, at its discretion, add, modify, improve or remove any content, feature or function of the Platform at any time, including changes to the nature or scope of the services, in order to develop the Platform and improve the User experience.

These Terms form a legally binding agreement between you, as a User, and the Company, as owner and operator of the Platform. Your access to or use of the Platform, the creation of an account, or the use of any feature is subject to these Terms, the Privacy Policy and any other policies or guidelines published on the Platform or notified to you from time to time. Creating an account with your express confirmation of these Terms at sign-up, or using any of the Platform’s services, constitutes your express and binding acceptance of these Terms and the Privacy Policy.

Our Privacy Policy, available at bedtimebay.com/privacy (the “Privacy Policy”), is incorporated by reference into and forms an integrated part of these Terms. By agreeing to these Terms or using the Service, you acknowledge and agree that your personal data and your child’s personal data will be collected, used, stored, disclosed and processed in accordance with our Privacy Policy.

The Platform is continuously developed and we may amend these Terms from time to time to reflect changes in our services, practices or applicable law. Amendments are published on the website with an updated “Last updated” date and take effect on publication unless stated otherwise or required otherwise by law. Where an amendment is material, we will make reasonable efforts to notify you by the email registered on your account or through the Platform. We recommend that you review these Terms regularly.

If you do not agree to these Terms or any part of them, you must not create an account or use the Platform.

2. Definitions

3. Scope

  1. These Terms apply to every User and to any use of the Platform or its services, whether free or paid, and whether made from Singapore or from any other country.
  2. These Terms also apply to any third-party services made available through the Platform unless expressly stated otherwise, including Google sign-in, which is additionally subject to Google’s own terms, and any application store through which the Platform is distributed.

4. Eligibility and authority over the Child’s data

  1. You confirm that you have full legal capacity to use the Platform and to agree to these Terms.
  2. You must be at least eighteen (18) years old, or the minimum age required to consent to the processing of personal data or to use digital services in your country, whichever is higher. The Platform is intended for parents and legal guardians. Children may not create an account or use the Platform directly.
  3. By entering a Child’s details, or the name of any other person, you warrant and represent that you are the parent or legal guardian of that Child, or that you otherwise hold lawful authority to provide that person’s personal data and to consent to its processing in the manner described in these Terms and the Privacy Policy, including its transmission to the artificial-intelligence provider described in Section 10 when you use “Write your own story”. Where any other person uses the Service through your account or interacts with the stories created on it, their continued use of and interaction with the Service constitutes their express consent to the processing of their personal data as described.
  4. The Company may at any time request additional information or documents to verify your identity, age, capacity or entitlement to use the services.
  5. You confirm that all information you provide at registration or while using the services is true, accurate and current, and you undertake to update it when it changes.

5. Account creation and use

  1. Using the Platform requires an account tied to an email address. An account is created and accessed in one of two ways: (a) your email address and a password you choose, or (b) sign-in with your Google account. You may use both methods for the same email address.
  2. When creating an account by either method, you must expressly confirm your acceptance of these Terms and the Privacy Policy, and confirm that you are eighteen (18) years of age or older. No account is created without those confirmations.
  3. The data required to operate the Service is: your email address; your password (stored only in irreversible hashed form) or your Google account identifier; and the Child’s first name, age and gender. You may optionally enter the names of siblings, a pet, the person reading the story, or a home town when writing a custom story. The Company does not ask for your phone number, postal address or any identity document to create an account.
  4. The Company sends a welcome email containing a link to confirm that the email address is yours. The account works before confirmation, but an unconfirmed account is subject to additional protection: if the true owner of the email address signs in through a verified Google account for the same address, any unconfirmed password is cancelled and the account is returned to the address owner.
  5. You are solely responsible for maintaining the security of your device and of your account, including your password and any linked Google account. We are entitled to assume that any request or instruction sent from your account originates from you, and we shall not be responsible or liable for any loss, unauthorised disclosure or misuse of your account or data resulting from any loss, theft or compromise of your credentials or your device. You bear full responsibility for any activity carried out through your account.
  6. You must notify the Company immediately if you suspect any unauthorised use of your account or any compromise or loss of your credentials. You may at any time change your password or sign out of every device from the “Account” page.
  7. The Company reserves the right to suspend, restrict or cancel an account where it finds use that breaches these Terms, the law or the rights of others, or for support, security or abuse-prevention purposes.
  8. You may delete your account yourself at any time from the “Account” page, as described in Section 16.
  9. The Company may adopt additional electronic verification measures, including two-factor authentication or any other technical measure it considers appropriate.

6. Services and subscriptions

  1. Free trial. The Service begins with a free trial of seven (7) days on first registration. No payment card is required and no card details are collected for the trial. The trial includes an unlimited number of library stories, two (2) narrations per day, custom stories within the fair-use limit in paragraph 5 below, and voice cloning. One trial is granted per email address; deleting an account and creating it again with the same email does not start a new trial.
  2. The trial does not convert automatically. Because no card is taken, the trial never turns into a paid subscription by itself and you are never charged automatically at the end of it. When the seven days end, access to narration stops until you choose a plan and complete payment yourself. Your account, your Child’s profile and your saved stories remain; only narration is gated.
  3. Plans. Subscriptions are offered on a recurring monthly or annual basis in several tiers (Star, Crescent, Moon, Sky, and Galaxy for institutions). All paid plans include an unlimited number of library stories, the “Write your own story” feature and voice cloning. Story text is unlimited on every plan. The only difference between the plans is the number of new narrations allowed per day (2 / 4 / 6 / 8 respectively). Replaying a narration that was already generated does not count towards the daily limit. The daily limit resets at midnight in the User’s time zone. Galaxy is an institutional plan, is not sold through the website, and is arranged by contacting us.
  4. Prices and currency. Prices are shown and charged in Singapore dollars (SGD). Current plan prices and the applicable usage limits are shown on the “Pricing” page, and the price of the plan you have chosen is shown again by the payment provider before you confirm payment. Annual plans are charged once for a twelve-month period at the annual price shown.
  5. Fair-use limit for custom stories. “Write your own story” is not limited by plan, but it is subject to a fair-use limit of twenty (20) custom stories per account per day, to protect the Service from automated or abusive use and to keep service quality for all Users. This limit is not a pricing feature, does not differ between plans, and may be adjusted by the Company with notice on the Platform.
  6. Who you are contracting with. Subscriptions are sold by Zeta Pegasi Labs Pte. Ltd., UEN 202636586D. The Company is the seller of record for every subscription made through the website and is the party responsible to you for the Service. Where you purchase through an application store, that store acts as merchant of record for the transaction and its own terms and refund rules additionally apply.
  7. Automatic renewal. A paid subscription renews automatically at the end of each billing period at the price then displayed for that plan, and continues to renew until you cancel it. Each renewal is a new charge to the payment method held by the payment provider.
  8. Cancellation. You may cancel at any time from the “Account” page, which opens the payment provider’s secure subscription-management page. Cancellation takes effect at the end of the billing period you have already paid for: no further charge is taken, and you keep full access to your plan until that period ends, after which the account returns to the unpaid state described in paragraph 2. You do not need to contact us to cancel.
  9. Refunds. We apply a single refund standard across every sales channel, aligned to the application store’s own policy.
    • Purchases made through an application store. The store is the merchant of record. Refund requests are governed by, and made through, that store; its policy applies to those purchases in priority to this Section, and the store may issue a refund of its own accord. The store’s direct refund window is forty-eight (48) hours from purchase, after which it refers the user to us.
    • Purchases made on the website. You may request a refund by writing to us within forty-eight (48) hours of the purchase or renewal, and we will consider the request on its circumstances. After that period, fees are final and non-refundable, except where a refund is required by applicable law or where the Company decides otherwise, at its discretion, in cases of material technical failure attributable to it.
    • Cancelling part-way through a period you have already paid for does not produce a pro-rata refund of that period; access continues to the end of it.
    • Nothing in this Section affects any mandatory right of withdrawal or refund that applicable law gives you as a consumer.
  10. Failed payment. If a renewal payment fails, is declined, reversed or cancelled, access to narration is suspended immediately while the payment provider retries according to its standard retry schedule. You may update your payment method at any time from the “Account” page, and access resumes as soon as a payment succeeds. If the retry period ends without a successful payment, the subscription is cancelled automatically. No debt is carried forward or pursued.
  11. Price changes. The Company may change plan prices. If a price change affects an existing subscription, we will give you at least thirty (30) days’ notice by email to the address registered on your account, and the new price takes effect at your next renewal after that notice period ends. A price change never applies to a period you have already paid for. Your continued use of the Service following the effective date of a price adjustment constitutes your binding acceptance of the revised pricing. If you do not wish to continue at the new price, you may cancel at any time before that renewal under paragraph 8, and you keep access until the end of the period you have already paid for.
  12. Payment processing. Payments made through the website are processed by a licensed third-party payment provider, on a page hosted by that provider. The Company never sees, receives or stores your card number, expiry date or security code, and no such data passes through or is kept on our systems. The provider’s own terms and privacy policy govern its processing of your payment; the data we receive back is described in the Privacy Policy.
  13. You are responsible for the accuracy of your payment details and for the availability of funds and validity of the payment method you use. You warrant that you are authorised to use the payment method you provide.
  14. All fees are paid for the right to use the services available through the Platform and to access its content; payment does not transfer ownership of any content or intellectual property to you.
  15. Card statement. A charge for Bedtime Bay appears on your card or bank statement as BEDTIMEBAY.
  16. Taxes. All fees are stated exclusive of goods and services tax and any other tax, duty or levy. Where we are required to charge such an amount, prices will be adjusted or displayed inclusive of such taxes in accordance with applicable tax regulations. Where you are required by law to withhold any amount from a payment to us, the amount payable shall be increased so that we receive the sum we would have received had no withholding been required. Where an application store collects and remits such tax in your market, it does so under its own rules and its receipt is your tax document for that purchase.
  17. Chargebacks and payment disputes. If you initiate a chargeback or payment dispute in respect of a charge that is validly due, we may suspend your account pending resolution and recover from you the amount charged back together with any fee imposed on us by the payment provider. We ask that you contact us first at info@bedtimebay.com, and we will resolve any billing error without requiring you to raise a dispute. None of this limits your right to dispute a genuinely unauthorised transaction.
  18. The Platform is an online service. The Company does not provide an offline mode, although your browser or mobile application may temporarily cache static interface files to speed up loading.

7. Payment gateways

You acknowledge that payments are processed through licensed third-party payment providers, application stores and the electronic payment gateways and card networks they use. The Company is not liable for any error, malfunction, delay or failure in payments or transfers arising from the use of those gateways, stores or providers, and its responsibility is limited to activating access to the services once the payment provider confirms successful payment. Access is granted by the Company only after it has independently confirmed the payment with the payment provider.

8. Acceptable use

By using the Platform you agree that you will at all times comply with the following obligations and restrictions:

  1. to use the Platform for lawful personal and family purposes only, and to refrain from any use that is illegal, unlawful, fraudulent or immoral, or that breaches public order or the rights of others, including fraud, circumvention or attempts to exceed usage limits;
  2. not to share your account credentials with others, and not to create more than one account in order to circumvent the free trial or usage limits;
  3. not to enter the personal data, name, likeness or voice of any third party unless you have obtained their prior express consent or hold lawful authority to do so;
  4. not to extract, copy, download, distribute, sell, republish, record or capture the Platform’s content, texts, audio or artwork without the Company’s prior written consent, other than reading and listening personally within the Service;
  5. not to make any public performance, paid or unpaid event, or other commercial use of the Platform’s content without the Company’s prior written permission;
  6. not to use the Platform’s content for commercial, training or educational purposes outside the Platform without a licence, and in particular not to use it to train artificial-intelligence models;
  7. not to attempt to hack, disrupt, scrape, harvest or circumvent the Platform, its systems or its usage limits, not to access it by automated means, and not to attempt to access other Users’ accounts;
  8. not to intentionally submit inputs designed to bypass the Platform’s content safeguards or AI guardrails, to probe or extract system prompts, or to induce unauthorised behaviour from the artificial-intelligence models used by the Platform;
  9. not to attempt to clone or reproduce a voice outside the scope of the services the Platform provides, and not to share, disclose or transfer a cloned-voice identifier to any third party;
  10. not to enter any content in the “Write your own story” form or any other field that is offensive, unlawful, defamatory, or infringes intellectual-property or privacy rights; and not to request stories containing violence, frightening themes or content unsuitable for children;
  11. to comply at all times with the applicable terms of service and policies of Google and of any application store through which you access the Platform;
  12. to comply with any additional instructions and policies the Company issues regarding use or conduct.

9. Intellectual property

  1. All intellectual-property rights in the Platform and its content are owned exclusively by, or licensed to, Zeta Pegasi Labs Pte. Ltd. and are protected by applicable law, including copyright, trade-mark, patent, trade secret and database rights.
  2. The Company’s intellectual property includes, without limitation: the Platform; its software, source code, system prompts, artificial-intelligence models and configurations, algorithms, databases and user interfaces; the texts of the library stories in their prepared and personalised form; designs; illustrations; default narrator voices; generated audio recordings; logos; trade marks; trade names; the presentation of content; and all documentation, output formats and digital content associated with the services (“Platform Content”).
  3. Folk tales. Some library stories are adapted from folk tales and classic stories that are in the public domain. The Company does not claim ownership of those underlying tales themselves; it owns the adaptation, translation, personalisation and editorial work prepared by the Company, its team and its editors.
  4. Subject to your compliance with these Terms, you are granted a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Platform Content solely for personal, non-commercial, family purposes within the Platform. Using or subscribing to the Platform does not transfer any intellectual-property right to you.
  5. No part of the Service, its underlying technology or proprietary materials may be copied, modified, reverse engineered, decompiled, distributed, sold, exploited or used to build a competing product or service, without the Company’s prior written consent. The Company may take all necessary legal action in the event of a breach.

10. User content and custom stories

  1. User content. The Platform allows Users to enter content, including the names of the Child and family members, the choices made for a custom story, audio recordings for voice cloning, and messages sent through the “Contact” page (“User Content”).
  2. You alone are fully responsible for any content you provide, including its lawfulness and its compliance with these Terms, applicable law and the rights of others. You acknowledge that the Company bears no responsibility for the accuracy or correctness of User Content.
  3. You grant the Company a non-exclusive, worldwide, royalty-free licence to use User Content to the extent necessary to operate, provide, administer, develop and improve the Platform, in accordance with the Privacy Policy. The Company does not use your voice recordings, your Child’s details or your stories to train general-purpose artificial-intelligence models.
  4. Custom stories. You acknowledge and agree that:
    • a custom story is generated automatically by a large language model operated by a third-party artificial-intelligence provider, from the inputs you select (the Child’s first name, gender and age band, the theme, setting and other choices). Those inputs are sent to that provider for that purpose only, as described in the Privacy Policy;
    • a custom story is not reviewed by a person before it is shown. The Company applies automated language and content rules to reduce the likelihood of unsuitable content, but AI output may contain language errors, inaccurate information or content that does not meet your expectations. You undertake to read a custom story before reading or playing it to your Child, and you are responsible for doing so. You use the Service at your own discretion and assume full responsibility for any reliance placed on its outputs;
    • the Company may refuse any inputs, or remove any custom story, that it considers to breach these Terms or to be unsuitable for children, without prior notice;
    • you may keep, read and listen to a custom story for your personal and family purposes within the Platform. The story remains in the “My stories” history of your account until the account is deleted. You may not sell custom stories, publish them commercially, or attribute them to the Company;
    • custom stories are subject to the fair-use limit in Section 6(5).
  5. The Company may, at its discretion and without any obligation to do so, review, modify, delete, block or restrict access to any User Content that it considers to breach these Terms or applicable law, or to be offensive, inappropriate or harmful to the Platform, the Company, Users or any third party, and may suspend or terminate the User’s account in accordance with these Terms.

11. Artificial-intelligence disclosure

As the Platform is powered by artificial intelligence and automated language and voice models, you acknowledge and agree that: (a) AI-generated outputs are probabilistic, automated and non-deterministic, and may occasionally be inaccurate, incomplete, biased or outdated; (b) the Service does not possess human cognition, empathy, editorial judgement or professional discretion; and (c) all AI-generated stories and narrations must be treated as informational and entertainment content only, and reviewed by you before being shared with your Child.

  1. Library stories. Some library stories are written originally by the Company’s team; others are adaptations of public-domain folk tales prepared with the help of artificial-intelligence tools and then reviewed and edited by human editors. The Platform shows, next to each story, whether it has been reviewed by a person.
  2. Custom stories are generated entirely by artificial intelligence without human review, as described in Section 10(4).
  3. Narration is produced by text-to-speech technology, whether in the default narrator voices or in the User’s cloned voice, and may contain pronunciation errors.
  4. None of these tools is used to make decisions with legal or similarly significant effects on the User or the Child.

12. Voice cloning

By using the voice-cloning service available on the Platform, you confirm and undertake that:

  1. the audio recording you upload is your own voice, or the voice of an adult who has given you prior express consent to use and clone their voice, and it will be used exclusively to narrate stories for your Child within the Platform;
  2. you will not upload or use any recording of another person’s voice without their prior express consent, and you will not upload a recording of a child’s voice;
  3. the original recording is processed in temporary memory only and is not stored on the Company’s servers; a non-public voice model is created from it at the voice provider as described in the Privacy Policy;
  4. you may permanently delete the cloned voice at any time from the “My voice” page, and it is deleted automatically when your account is deleted. Deletion covers the voice model at the provider and the stored narrations made with that voice;
  5. the cloned voice may not be used outside the Platform or for any purpose other than narrating stories, and the Company does not make the voice model available for download.

13. Warranties and disclaimers

  1. You confirm and undertake that you will use the Platform and its services in accordance with these Terms and applicable law, that any content you provide does not infringe any intellectual-property or other rights of third parties, and that you hold all rights or licences necessary for it.
  2. The Platform’s services and content are provided “as is” and “as available”, without warranties of any kind, express or implied, including without limitation warranties of accuracy, completeness, fitness for a particular purpose, or that the services will be error-free or uninterrupted.
  3. The Platform is a general entertainment and educational service. It is not a substitute for parental supervision, nor for educational, medical or psychological advice, and no professional relationship of any kind is created by using it. The Service is not monitored by child-development, medical or educational professionals.

14. Service availability

We strive to provide the Service continuously but do not guarantee uninterrupted availability. The Service relies on third-party hosting, providers, platforms and infrastructure that are beyond our control. We are not liable for any downtime, message or email delivery delays, transmission errors, platform-level outages or other service failures caused by third-party services. We reserve the right to discontinue, suspend or modify all or part of the Service at any time with reasonable notice for scheduled maintenance, or immediately and without prior notice for emergency maintenance, security incidents or technical issues beyond our control.

15. Limitation of liability

  1. To the fullest extent permitted by law, the Company (and its directors, officers and employees) shall not be liable for any indirect, incidental, special or consequential loss or damage, or for any loss of data, loss of profit or business interruption, arising out of or from the use of, or inability to use, the Platform.
  2. The Company is not liable for any technical fault, service interruption or error in content, including artificial-intelligence output, or for delay in accessing the services, or for outcomes arising from reliance on content available through the Platform.
  3. To the extent not prohibited by law, the Company’s total aggregate liability arising out of or related to these Terms or the Service shall not exceed the greater of (a) the total amounts you paid to the Company in the twelve (12) months preceding the event giving rise to the claim, or (b) SGD 100.00.
  4. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including under the Unfair Contract Terms Act 1977 of Singapore, such as liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
  5. If any part of this Section is held to be unenforceable, the remaining provisions shall remain in full force and effect.

16. Suspension, termination and deletion of the account

  1. Termination by the Company. The Company may suspend or terminate your account, temporarily or permanently, immediately and without prior notice, where: (a) you breach any of these Terms; (b) your use threatens the security, integrity or availability of the Service or harms other Users; or (c) the Company is required to do so by applicable law, court order or regulatory directive. No refund of amounts paid is due, except as required by law.
  2. Deletion by the User. You may delete your account yourself at any time from the “Account” page after confirming your identity. On confirmation your account is deactivated immediately and access to all content on it ceases immediately. On confirmed deletion your data is erased immediately from our live systems. Copies may remain in our encrypted backups until those backups expire on their normal rolling cycle, as described in the Privacy Policy. Backup copies are never used to restore a deleted account, and deletions are re-applied to any restored data. The Company sends a confirmation email. No refund is made for any remaining paid period.
  3. After deletion the Company retains only an anonymised record consisting of an irreversible cryptographic hash of your email address and the deletion date, to prevent abuse of the free trial, together with records of financial transactions and any other records it is required to keep by law, as described in the Privacy Policy.
  4. A User who cannot sign in may request deletion through the “Contact” page from the same registered email address; the Company carries out the request within thirty (30) days after verifying identity.
  5. Sections 9 (Intellectual Property), 10 (User Content), 13 (Warranties and Disclaimers), 15 (Limitation of Liability), 17 (Indemnification), 18 (Entire Agreement), 19 (Severability), 20 (No Waiver), 22 (Third Party Rights), 23 (Governing Law) and any other provision that by its nature ought to survive shall survive the termination or expiry of these Terms.

17. Indemnification

You agree to defend, indemnify and hold harmless Zeta Pegasi Labs Pte. Ltd. (and its directors, officers and employees) from and against any third-party claims, demands, liabilities, damages, losses and reasonable legal costs arising out of or in connection with: (a) your act, omission, breach of these Terms or violation of any applicable law; (b) any infringement or violation of third-party intellectual property or privacy rights; or (c) any content, voice recording or personal data you upload, share or manage through the Service without valid authorisation, including any claim by a family member, a child’s other parent or guardian, or any other person alleging lack of lawful authority or consent.

18. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zeta Pegasi Labs Pte. Ltd. regarding your use of the Service, and supersede all prior understandings, representations, warranties or agreements, whether oral or written, relating to the subject matter hereof.

19. Severability

If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, illegal or unenforceable, such invalidity, illegality or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect.

20. No waiver

No failure or delay by the Company in exercising any right, power or remedy under these Terms shall operate as a waiver of it, nor shall any single or partial exercise preclude any further exercise of that or any other right, power or remedy.

21. Assignment

You may not assign, transfer or sub-license any of your rights or obligations under these Terms without our prior written consent. Zeta Pegasi Labs Pte. Ltd. may freely assign, transfer or novate its rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate restructuring or sale of assets.

22. Third party rights

A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of its terms, save that our directors, officers, employees and agents may rely on and enforce the provisions of Sections 9 (Intellectual Property), 15 (Limitation of Liability) and 17 (Indemnification).

23. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms or the use of the Platform is subject to the exclusive jurisdiction of the courts of the Republic of Singapore, without prejudice to any mandatory consumer-protection rights that you enjoy under the laws of your country of residence and that cannot be waived by agreement.

24. General

These Terms were first published on 28 July 2026 and were last amended on 25 September 2026.

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