1. About the service

Bedtime Bay ("the platform", "we", "the service") is an online platform operated by the Bedtime Bay team under the laws of Singapore. It delivers personalised bedtime stories for children directly through the website (bedtimebay.com). The service is intended for parents and legal guardians ("users", "you") who want to give their children a warm bedtime story experience every night.

2. Acceptance of terms

By using the platform, creating an account or subscribing, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of them, please stop using the service.

3. Eligibility

The service is available to people aged 18 and over acting as a parent or legal guardian of a child. Children do not use the platform directly — stories are delivered to the parent to read or play for their child.

4. Accounts and registration

Using the service requires creating an account with your email and a one-time code (OTP). You are responsible for keeping your account secure and not sharing your login details with others. We reserve the right to suspend or terminate accounts that breach these terms.

5. Description of the service

• A personalised bedtime story every night, tailored to your child by name and age
• High-quality voice narration of each story
• Voice cloning: parents can record their own voice so that stories are told in your voice
• A library of past stories to read and listen to again

6. Subscriptions, free trial and payment

The service begins with a 7-day free trial that allows one story per day. When the trial ends, a paid plan is required to continue. Plans are available monthly or annually, with different daily usage limits per tier (the number of stories and narrations allowed per day). Voice cloning is included in every tier. Prices and plan details are shown on the website in Singapore dollars (S$). Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Cancelling stops future charges but does not refund the current period. Payment is handled by an external payment provider. Refunds are considered case by case at our discretion and in line with applicable Singapore consumer protection law.

7. Voice cloning service

The voice cloning service lets parents record their own voice for storytelling. When you upload a recording, you confirm that:

• the recording is your own voice, or the voice of someone who has given clear written consent
• you will not upload anyone else's voice without permission
• the cloned voice will be used only to narrate stories on the platform

We process voice recordings through Fish Audio (a third party) and store them as an unlisted voice model. The original recording is processed in temporary memory only and is never written to disk or kept on our servers.

8. Intellectual property

All content on the platform — stories, design, illustrations, default voices, logos and software — is the property of the Bedtime Bay team or used under licence, and is protected by Singapore copyright law and relevant international treaties.

9. Prohibited use

Users must not:

• copy, download or redistribute any audio or text content from the platform
• use platform content to train AI models or voice-cloning systems
• attempt to access platform systems or other users' accounts without authorisation
• use the service for any unlawful purpose or in breach of Singapore law

10. Limitation of liability

The service is provided "as is". We strive to offer the best possible experience but do not guarantee that the service will be free of errors or interruptions. We are not liable for any indirect damages arising from the use of, or inability to use, the service.

11. Changes to these terms

We reserve the right to amend these terms at any time. We will notify users of significant changes by email or a notice on the website. Continued use of the service after changes means you accept the revised terms.

12. Governing law

These terms are governed by and construed in accordance with the laws of Singapore. Any dispute arising from these terms is subject to the jurisdiction of the courts of Singapore.

This policy explains how we collect, use and protect your personal data and that of your child, in line with Singapore's Personal Data Protection Act 2012 (PDPA).

1. Data controller

The Bedtime Bay team, Singapore. Contact: info@bedtimebay.com

2. Information we collect

Parent information:

• Email (for registration and contact)

Child information (provided by the parent):

• The child's first name
• Age
• Siblings' names (optional) — to include them as characters in stories
• Pet's name (optional)

Voice data (optional — voice cloning service):

• A recording of the parent's voice (3–5 minutes)
• This recording is treated as highly sensitive biometric data with special protection

Technical information:

• Cookies for authentication only — we do not use tracking or advertising cookies
• Basic usage logs (for technical and security purposes only)

3. How we use your information

• Personalise stories by the child's name and age
• Deliver nightly stories through the website chat
• Generate narration in a suitable voice
• Clone the parent's voice (only with explicit consent)
• Improve the quality of our service and content

We do not use your data for advertising or third-party marketing. We never sell or trade your data.

4. Voice and biometric data

Under the Personal Data Protection Act (PDPA), voice recordings are treated as highly sensitive biometric data with special protection:

• We will not process your voice without your explicit prior consent
• The original recording is processed in temporary memory only and is not stored on our servers
• The generated voice model is stored with Fish Audio as an unlisted model
• You can request deletion of your voice model at any time — and we will genuinely delete it, both from our systems and from Fish Audio, immediately
• We do not use your voice for any purpose other than narrating stories for your child on this platform

5. Protecting children's data

We take special care to protect children's data:

• We do not collect data from children directly — all data is provided by the parent
• We collect only the minimum data needed for the service (the child's name and age)
• We do not share children's data with third parties for marketing or advertising
• Stories are age-appropriate and free of violent or frightening content
• There is no advertising in this service. We never sell children's data to anyone.

6. Third-party service providers

We use the following services to operate the platform:

• AI providers (e.g. DeepSeek) — to adapt stories, receiving only the child's name and age
• Fish Audio — for narration and parent voice cloning
• Resend — for sending verification codes by email
• Cloudflare — for hosting and protecting the website

Each provider has its own privacy policy. We share no more data than is necessary to operate each service.

7. Data security

We take the following measures to protect your data:

• HTTPS encryption for all communication
• Secure authentication cookies (HttpOnly, Secure, SameSite)
• CORS protection limited to our own domain
• Rate limiting to prevent abuse
• Protection against unauthorised access (IDOR protection)
• Voice recordings are processed in temporary memory and never written to disk

8. Data retention

• Account data: for as long as the account is active
• Delivered stories: kept so they appear in your story library
• Original voice recordings: not stored (processed in memory only)
• Cloned voice models: kept until the user requests deletion

9. Your rights

Under the Personal Data Protection Act (PDPA), you have the following rights:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data and closure of your account
• The right to withdraw consent for voice processing at any time, including immediate deletion of the cloned voice model
• The right to object to unnecessary processing
• The right to transfer your data to another provider

To exercise these rights, contact us at: info@bedtimebay.com — we will respond within 30 days.

10. Cross-border data transfers

Some providers (Fish Audio, DeepSeek, Cloudflare) operate outside Singapore. By using the service you consent to transferring data to these third parties solely to operate the service, under appropriate privacy safeguards.

11. Changes to this privacy policy

We reserve the right to amend this policy. We will notify you of significant changes by email. The latest effective date is shown at the top of this document.

12. Contact us