TermsPrivacy

Terms and Conditions

Last updated: 9 September 2026

1. Introduction

These Terms and Conditions ("Terms") govern the use of Bedtime Bay (the "Platform", the "Service", "we", "us"), which delivers personalised bedtime stories for children through the website bedtimebay.com and any mobile application we may later publish. The Service is intended for parents and legal guardians ("User", "you") who want to give their children a bedtime story experience.

Bedtime Bay is owned and operated by Zeta Pegasi Labs Pte. Ltd., a private limited company incorporated in Singapore with Unique Entity Number 202636586D and registered office at 152 Beach Road, #23-02 Gateway East, Singapore 189721 (the "Company"). The Company may, at its discretion, add, modify, improve or remove any content, feature or function of the Platform at any time, including changes to the nature or scope of the services, in order to develop the Platform and improve the User experience.

These Terms form a legally binding agreement between you, as a User, and the Company, as owner and operator of the Platform. Your access to or use of the Platform, the creation of an account, or the use of any feature is subject to these Terms, the Privacy Policy and any other policies or guidelines published on the Platform or notified to you from time to time. Creating an account with your express confirmation of these Terms at sign-up, or using any of the Platform's services, constitutes your express and binding acceptance of these Terms and the Privacy Policy.

The Platform is continuously developed and we may amend these Terms from time to time to reflect changes in our services, practices or applicable law. Amendments are published on the website with an updated "Last updated" date and take effect on publication unless stated otherwise or required otherwise by law. Where an amendment is material, we will make reasonable efforts to notify you by the email registered on your account or through the Platform. We recommend that you review these Terms regularly.

If you do not agree to these Terms or any part of them, you must not create an account or use the Platform.

2. Definitions

3. Scope

  1. These Terms apply to every User and to any use of the Platform or its services, whether free or paid, and whether made from Singapore or from any other country.
  2. These Terms also apply to any third-party services made available through the Platform unless expressly stated otherwise, including Google sign-in, which is additionally subject to Google's own terms.

4. Eligibility

  1. You confirm that you have full legal capacity to use the Platform and to agree to these Terms.
  2. You must be at least eighteen (18) years old, or the minimum age required to consent to the processing of personal data or to use digital services in your country, whichever is higher. The Platform is intended for parents and legal guardians; children may not create an account or use the Platform directly.
  3. You confirm that you are the parent or legal guardian of the Child and that you are authorised to provide the Child's details and to consent to their processing in accordance with the Privacy Policy.
  4. The Company may at any time request additional information or documents to verify your identity, age, capacity or entitlement to use the services.
  5. You confirm that all information you provide at registration or while using the services is true, accurate and current, and you undertake to update it when it changes.

5. Account creation and use

  1. Using the Platform requires an account tied to an email address. An account is created and accessed in one of two ways: (a) your email address and a password you choose, or (b) sign-in with your Google account. You may use both methods for the same email address.
  2. When creating an account by either method, you must expressly confirm your acceptance of these Terms and the Privacy Policy; no account is created without that confirmation.
  3. The data required to operate the Service is: your email address; your password (stored only as an irreversible cryptographic hash) or your Google account identifier; and the Child's first name, age and gender. You may optionally enter the names of siblings, a pet, the person reading the story, or a home town when writing a custom story. The Company does not ask for your phone number, postal address or any identity document to create an account.
  4. The Company sends a welcome email containing a link to confirm that the email address is yours. The account works before confirmation, but an unconfirmed account is subject to additional protection: if the true owner of the email address signs in through a verified Google account for the same address, any unconfirmed password is cancelled and the account is returned to the address owner.
  5. You are responsible for keeping your sign-in credentials confidential, including your password and the linked Google account, and you bear full responsibility for any activity carried out through your account.
  6. You must notify the Company immediately if you suspect any unauthorised use of your account or any compromise or loss of your credentials. You may at any time change your password or sign out of every device from the "Account" page.
  7. The Company reserves the right to suspend, restrict or cancel an account where it finds use that breaches these Terms, the law or the rights of others, or for support, security or abuse-prevention purposes.
  8. You may delete your account yourself at any time from the "Account" page, as described in Section 15.
  9. The Company may adopt additional electronic verification measures, including two-factor authentication or any other technical measure it considers appropriate.

6. Services and subscriptions

  1. Free trial. The Service begins with a free trial of seven (7) days on first registration. No payment card is required and no card details are collected for the trial. The trial includes an unlimited number of library stories, two (2) narrations per day, custom stories within the fair-use limit in paragraph 5 below, and voice cloning. One trial is granted per email address; deleting an account and creating it again with the same email does not start a new trial.
  2. The trial does not convert automatically. Because no card is taken, the trial never turns into a paid subscription by itself and you are never charged automatically at the end of it. When the seven days end, access to narration stops until you choose a plan and complete payment yourself. Your account, your child's profile and your saved stories remain; only narration is gated.
  3. Plans. Subscriptions are offered on a recurring monthly or annual basis in several tiers (Star, Crescent, Moon, Sky, and Galaxy for institutions). All paid plans include an unlimited number of library stories, the "Write your own story" feature and voice cloning. Story text is unlimited on every plan. The only difference between the plans is the number of new narrations allowed per day (2 / 4 / 6 / 8 respectively). Replaying a narration that was already generated does not count towards the daily limit. The daily limit resets at midnight in the User's time zone. Galaxy is an institutional plan, is not sold through the website, and is arranged by contacting us.
  4. Prices and currency. Prices for Bedtime Bay are shown and charged in Singapore dollars (SGD). Current plan prices and the applicable usage limits are shown on the "Pricing" page, and the price of the plan you have chosen is shown again by the payment provider before you confirm payment. Annual plans are charged once for a twelve-month period at the annual price shown.
  5. Fair-use limit for custom stories. "Write your own story" is not limited by plan, but it is subject to a fair-use limit of twenty (20) custom stories per account per day, to protect the Service from automated or abusive use and to keep the service quality for all Users. This limit is not a pricing feature, does not differ between plans, and may be adjusted by the Company with notice on the Platform.
  6. Who you are contracting with. Subscriptions to Bedtime Bay are sold by Zeta Pegasi Labs Pte. Ltd., UEN 202636586D, registered office 152 Beach Road, #23-02 Gateway East, Singapore 189721. The Company is the seller of record for every subscription and is the party responsible to you for the Service.
  7. Automatic renewal. A paid subscription renews automatically at the end of each billing period — monthly or annual, according to the plan you chose — at the price then displayed for that plan, and continues to renew until you cancel it. Each renewal is a new charge to the payment method held by the payment provider.
  8. Cancellation. You may cancel at any time from the "Account" page on the Platform, which opens the payment provider's secure subscription-management page. Cancellation takes effect at the end of the billing period you have already paid for: no further charge is taken, and you keep full access to your plan until that period ends, after which the account returns to the unpaid state described in paragraph 2. You do not need to contact us to cancel.
  9. Refunds. Fees are final and non-refundable once payment has been made, except where a refund is required by applicable law (including the Consumer Protection (Fair Trading) Act 2003 of Singapore) or where the Company, at its discretion, decides otherwise in cases of material technical failure attributable to it. Because access continues to the end of a period you have paid for, cancelling part-way through a period does not produce a pro-rata refund of that period. No voluntary cooling-off period or goodwill refund window is offered beyond what the law requires.
  10. Failed payment. If a renewal payment fails, is declined, reversed or cancelled, access to narration is suspended immediately while the payment provider retries the payment according to its standard retry schedule. You may update your payment method at any time from the "Account" page, and access resumes as soon as a payment succeeds. If the retry period ends without a successful payment, the subscription is cancelled automatically. It is not left open as an unpaid balance, and no debt is carried forward or pursued: the subscription simply ends and your account returns to the unpaid state described in paragraph 2. You are welcome to subscribe again at any time.
  11. Price changes. The Company may change plan prices. If a price change affects an existing subscription, we will give you at least thirty (30) days' notice by email to the address registered on your account, and the new price takes effect at your next renewal after that notice period ends. A price change never applies to a period you have already paid for. If you do not wish to continue at the new price, you may cancel at any time before that renewal under paragraph 8, and you keep access until the end of the period you have already paid for.
  12. Payment processing. Payments are processed by Stripe (Stripe, Inc. and its group companies), a licensed third-party payment provider. Payment is completed on a page hosted by Stripe. The Company never sees, receives or stores your card number, expiry date or security code, and no such data passes through or is kept on our systems. Stripe's own terms and privacy policy govern its processing of your payment; the data we receive back from Stripe is described in the Privacy Policy.
  13. You are responsible for the accuracy of your payment details and for the availability of funds and validity of the payment method you use.
  14. All fees are paid for the right to use the services available through the Platform and to access its content; payment does not transfer ownership of any content or intellectual property to you.
  15. Card statement. A charge for Bedtime Bay appears on your card or bank statement as BEDTIMEBAY.
  16. The Platform is an online service. The Company does not provide an offline mode, although your browser or mobile application may temporarily cache static interface files to speed up loading.

7. Payment gateways

You acknowledge that payments are processed through Stripe, the licensed third-party payment provider engaged by the Company, and through the electronic payment gateways and card networks Stripe uses. The Company is not liable for any error, malfunction, delay or failure in payments or transfers arising from the use of those gateways or providers, and its responsibility is limited to activating access to the services once the payment provider confirms successful payment. Access is granted by the Company only after it has independently confirmed the payment with the payment provider.

8. Acceptable use

You undertake to use the Platform and its services lawfully, ethically and in good faith, in compliance with applicable law, the Privacy Policy and these Terms, and in particular:

  1. to use the Platform for lawful personal and family purposes only, and to refrain from any use that breaches the law, public order or the rights of others, including fraud, circumvention or attempts to exceed usage limits;
  2. not to share your account credentials with others, and not to create more than one account in order to circumvent the free trial or usage limits;
  3. not to extract, copy, download, distribute, sell, republish, record or capture the Platform's content, texts, audio or artwork without the Company's prior written consent, other than reading and listening personally within the Service;
  4. not to make any public performance, paid or unpaid event, or other commercial use of the Platform's content without the Company's prior written permission;
  5. not to use the Platform's content for commercial, training or educational purposes outside the Platform without a licence, and in particular not to use it to train artificial-intelligence models;
  6. not to attempt to hack, disrupt or circumvent the Platform, its systems or its usage limits, not to access it by automated means, and not to attempt to access other Users' accounts;
  7. not to attempt to clone or reproduce a voice outside the scope of the services the Platform provides, and not to share, disclose or transfer a cloned-voice identifier to any third party;
  8. not to enter any content in the "Write your own story" form or any other field that is offensive, unlawful, or infringes intellectual-property or privacy rights; not to enter the names or details of real people outside your own family without their consent; and not to request stories containing violence, frightening themes or content unsuitable for children;
  9. to comply with any additional instructions and policies the Company issues regarding use or conduct.

9. Intellectual property

  1. All intellectual-property rights in the Platform and its content are owned exclusively by, or licensed to, Zeta Pegasi Labs Pte. Ltd. and are protected by applicable law, including copyright, trade-mark and database rights.
  2. The Company's intellectual property includes, without limitation: the Platform; the texts of the library stories in their prepared and personalised form; designs; illustrations; default narrator voices; generated audio recordings; logos; software; trade marks; trade names; the Platform's interfaces; the presentation of content; and all digital content associated with the services ("Platform Content").
  3. Folk tales. Some library stories are adapted from folk tales and classic stories that are in the public domain. The Company does not claim ownership of those underlying tales themselves; it owns the adaptation, translation, personalisation and editorial work prepared by the Company, its team and its editors.
  4. Using or subscribing to the Platform does not transfer any intellectual-property rights to you. You are granted only a limited, non-exclusive, non-transferable licence to use the content for personal and family purposes within the Platform.
  5. You must not copy, republish, distribute, sell or exploit any part of the Platform Content or the Company's trade marks in any form without the Company's prior written consent. The Company may take all necessary legal action in the event of a breach.

10. User content and custom stories

  1. User content. The Platform allows Users to enter content, including without limitation the names of the Child and family members, the choices made for a custom story, audio recordings for voice cloning, and messages sent through the "Contact" page ("User Content").
  2. You alone are fully responsible for any content you provide, including its lawfulness and its compliance with these Terms, applicable law and the rights of others. You acknowledge that the Company bears no responsibility for the accuracy or correctness of User Content.
  3. You grant the Company a non-exclusive, worldwide, royalty-free licence to use User Content to the extent necessary to operate, provide, administer, develop and improve the Platform, in accordance with the Privacy Policy. The Company does not use your voice recordings or the Child's details to train general-purpose artificial-intelligence models.
  4. Custom stories ("Write your own story"). You acknowledge and agree that:
    • a custom story is generated automatically by a large language model operated by a third-party artificial-intelligence provider, from the inputs you select (the Child's name, gender and age band, the theme, setting and other choices). Those inputs are sent to the provider for that purpose only, as described in the Privacy Policy;
    • a custom story is not reviewed by a person before it is shown. The Company applies automated language and content rules to reduce the likelihood of unsuitable content, but artificial-intelligence output may contain language errors, inaccurate information or content that does not meet your expectations. You undertake to read a custom story before reading or playing it to your Child, and you are responsible for doing so;
    • the Company may refuse any inputs, or remove any custom story, that it considers to breach these Terms or to be unsuitable for children, without prior notice;
    • you may keep, read and listen to a custom story for your personal and family purposes within the Platform. The story remains in the "My stories" history of your account until the account is deleted. You may not sell custom stories, publish them commercially, or attribute them to the Company;
    • custom stories are subject to the fair-use limit in Section 6(5).
  5. The Company may, at its discretion and without any obligation to do so, review, modify, delete, block or restrict access to any User Content that it considers to breach these Terms or applicable law, or to be offensive, inappropriate or harmful to the Platform, the Company, Users or any third party, and may suspend or terminate the User's account in accordance with these Terms.

11. Artificial-intelligence disclosure

  1. Library stories. Some library stories are written originally by the Company's team; others are adaptations of public-domain folk tales prepared with the help of artificial-intelligence tools and then reviewed and edited by human editors. The Platform shows, next to each story, whether it has been reviewed by a person.
  2. Custom stories are generated entirely by artificial intelligence without human review, as described in Section 10(4).
  3. Narration is produced by text-to-speech technology, whether in the default narrator voices or in the User's cloned voice, and may contain pronunciation errors.
  4. None of these tools is used to make decisions with legal or similarly significant effects on the User or the Child.

12. Voice cloning

By using the voice-cloning service available on the Platform, you confirm and undertake that:

  1. the audio recording you upload is your own voice, or the voice of an adult who has given you prior express consent to use and clone their voice, and it will be used exclusively to narrate stories for your Child within the Platform;
  2. you will not upload or use any recording of another person's voice without their prior express consent, and you will not upload a recording of a child's voice;
  3. the original recording is processed in temporary memory only and is not stored on the Company's servers; a non-public voice model is created from it at the voice provider as described in the Privacy Policy;
  4. you may permanently delete the cloned voice at any time from the "My voice" page, and it is deleted automatically when your account is deleted. Deletion covers the voice model at the provider and the stored narrations made with that voice;
  5. the cloned voice may not be used outside the Platform or for any purpose other than narrating stories, and the Company does not make the voice model available for download.

13. Warranties and disclaimers

  1. You confirm and undertake that you will use the Platform and its services in accordance with these Terms and applicable law, that any content you provide does not infringe any intellectual-property or other rights of third parties, and that you hold all rights or licences necessary for it.
  2. The Platform's services and content are provided "as is" and "as available", without warranties of any kind, express or implied, including without limitation warranties of accuracy, completeness, fitness for a particular purpose, or that the services will be error-free or uninterrupted.
  3. The Platform is a general entertainment and educational service. It is not a substitute for parental supervision or for educational, medical or psychological advice.

14. Limitation of liability

  1. To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special or consequential loss or damage, loss of profit, business interruption or loss of data arising from the use of, or inability to use, the Platform.
  2. The Company is not liable for any technical fault, service interruption or error in content, including artificial-intelligence output, or for delay in accessing the services, or for outcomes arising from reliance on content available through the Platform.
  3. In all cases, and where permitted by law, the Company's total aggregate liability to you shall not exceed the total amounts you paid to the Company in the twelve (12) months preceding the event giving rise to the claim.
  4. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including under the Unfair Contract Terms Act 1977 of Singapore, such as liability for death or personal injury caused by negligence.

15. Suspension, termination and deletion of the account

  1. Termination by the Company. The Company reserves the right to suspend or terminate your account, temporarily or permanently, at any time and without prior notice, where it finds that you have breached these Terms, misused the Platform, or compromised its security or the rights of other Users; where a legal or regulatory obligation requires it; or for any reason relating to the protection of the Platform, its Users or the quality of its services, without any obligation to refund amounts paid except as required by law.
  2. Deletion by the User. You may delete your account yourself at any time from the "Account" page after confirming your identity (with your password or a confirmation phrase). Deletion immediately and irreversibly erases: your email address and sign-in credentials, the Child's details, your story history, custom stories, stored narrations, and the cloned voice model. The Company sends a confirmation email. No refund is made for any remaining paid period as a result of deletion. The Company retains only an anonymised record (a cryptographic hash of the email and the deletion date) to prevent abuse of the free trial, together with any records it is legally required to keep, as described in the Privacy Policy.
  3. A User who cannot sign in may request deletion through the "Contact" page from the same registered email address; the Company carries out the request within thirty (30) days after verifying identity.
  4. Provisions that by their nature survive termination (intellectual property, disclaimers, limitation of liability, governing law) remain in force after termination or deletion.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms or the use of the Platform is subject to the exclusive jurisdiction of the courts of Singapore, without prejudice to any mandatory consumer-protection rights that you enjoy under the laws of your country of residence and that cannot be waived by agreement.

17. General provisions

These Terms were first published on 28 July 2026 and were last amended on 9 September 2026.

Zeta Pegasi Labs Pte. Ltd. · Contact · Delete your account and data